Returns & Refunds
Last Updated: June 2026
At House of Lucifer, customer satisfaction is important to us.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused.
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The item must be in its original packaging.
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The item must be in resalable condition.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened or used:
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Sex toys
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Intimate products
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Lingerie
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Personal care products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Refunds
Once the returned item has been received and inspected, approved refunds will be processed to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.
Contact
For all return requests, please contact:
Email: contact@houseoflucifer.co.uk